CANCELLATION POLICY

Femme Skin & Beauty is a luxury, by-application-only skincare studio for the devoted, the discerning, and the deeply committed. Femme Skin is not a revolving-door spa or a place for occasional self-care. It’s a private studio experience for women ready to show up fully for themselves—and for this work. Each appointment is crafted with precision and care, using advanced modalities and time-sensitive materials that are of the highest possible quality. For this reason, our policies are firm, respectful, and non-negotiable. ⸻ ⎯ Booking Philosophy Femme Skin is a low-volume, high-touch studio. Appointments are extremely limited and reserved exclusively for clients who are aligned with our values, commitment level, and treatment philosophy. I ask that clients honor both the time reserved and the treatment relationship we build. ⎯ My Promise I will never oversell. I will always educate. I will meet your skin where it is today and walk with you toward where you want it to be. Every session is an invitation—to slow down, to glow from within, and to trust that the skin knows how to heal when we listen. ⸻ ⎯ Cancellations & Reschedules • Week-of changes (cancellations or reschedules within 6 days of your appointment) are disruptive and unsustainable and will result in a 100% retained fee. • This new policy is temporary, but has been clearly communicated via email, my booking page, and online acknowledgments since May 19th and will be strictly enforced due to a recurring pattern of last-minute changes. • While I value flexibility, the level of inconsistency lately is effecting the studio flow and your fellow clients. The sooner the issue resolves, the sooner we can all return to a more relaxed scheduling environment. ⸻ Appointment Modifications • Clients have full control to modify or reschedule appointments via the confirmation link provided at the time of booking. • If your link no longer allows changes, that means your appointment is locked in and no longer editable. • All confirmation emails and texts also include a “Sync to Calendar” option. Please use this feature to avoid double-booking or scheduling mishaps. ⸻ ⎯ No-Shows Clients who fail to show up for their appointment without notice will be charged the full service total and will be removed from future booking eligibility. We don’t ghost—and I trust you won’t either. ⸻ ⎯ Financial Commitments & Deposits • A non-refundable deposit is required for all appointments to reserve your time. • If not paid at booking, it will be automatically charged later in the month or at the time of modification. If you cancel but your deposit has not yet been processed, it will still automatically trigger in the system. This will be credited to your next appointment. • Deposits are a commitment to yourself, your results, and ensure appointments are made with full intent to attend. • LightEyes, Bacio, and other specialty services are final upon booking due to time-sensitive, custom-ordered materials. If you cancel or reschedule at any time, you are still responsible for the full product cost. ⸻ ⎯ Repeat Late Changes Clients who make multiple week-of modifications will be required to prepay in full for future services. If the pattern continues, booking access will be paused or permanently removed. This boundary exists to preserve the integrity of the studio, protect other clients’ access, and support the energy I pour into each session. ⸻ ⎯ Client Agreements To work together, clients must: – Honor their booked appointments as sacred time. – Commit to regular treatments (weekly to every 4–6 weeks, depending on your custom plan) – Follow a prescribed homecare routine (non-negotiable for real results) – Submit required forms and waivers at least 24 hours prior to each appointment – Communicate only through the official business email—not via Instagram or personal phone ⸻ ⎯ Final Note These policies are included in all booking confirmations and reminders, and are required to be acknowledged prior to scheduling. Lack of awareness is not a valid reason for exemption. If you’ve read this far, thank you. These boundaries allow Femme Skin to remain the high-touch, deeply intentional space it was designed to be. Your commitment matters—and it’s what makes this work so transformative. With care and gratitude, Maggie Founder + Skin Therapist Femme Skin